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Frequently Asked Questions

Login to your Account

You can Login to DohaBestBuy.com
Using Facebook, Google and Your Email

Click Here to Login 

How to check my orders

It’s easy to check the status of your order, click the my account and select orders

Click here to Check Your Orders

Where can I check downloaded products?

Go to my accounts select downloads they are show you all downloaded products

Click Here to downloaded

Where can I add my billing and shipping addresses ?

Go to my account section and select the address to fill all the billing and shipping details.
Click to add your address

How can I change my account details?

You want to  change  your user name , password and email address details than go to my accounts click Account section to change you details.
Click here to my account

How to track my orders?

After login dohabestbuy account select to track my orders option if you want  track your order  enter your Order ID in the box below and press the “Track” button.
Click to track my order

What is wishlist ?

The wishlist feature allows Dohabestbuy customers to create a list of items they aren’t ready to purchase yet, but save to some list to check out all items in one time or buy in  future.

How can I order?

You can order easily using our dohabestbuy platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Why should I buy dohabestbuy?

Speeding up the process. By ordering dohabestbuy you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

What payment methods can I use?

You can use all the major credit cards and debit cards. we are provide few payment gateways noqoody payment service ,american express.

What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. Clear you app or browser  cache, but you still can’t make the payment, please contact us about the problem.
info@dohabestbuy.com

How can I change delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

What are the terms and conditions?

You can see the terms and conditions here
Click here

Can I cancel my order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, After you cancel your order its go to pending stage
they can possible to cancel your order.

Do you have the product in stock?

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

How to contact customer service?

If you have question regarding our online store (ordering, account questions, technical questions), please contact info@dohabestbuy.com

Can I return a product?

If you want to return a product, please contact info@dohabestbuy.com

How can I retrieve my password?

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.
Click to forgot password

Changing the shipping address?

You can easily change your shipping address on your account. You just need to login and click “my account” go to Addresses “edit”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

How to check Store Directory?

Store Directory is nothing but how many category  items are store in our dohabestbuy
Click to Store Directory

Shipping Information

SHIPPING?

What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

 

Estimated delivery time depends on the following factors:

  • The Seller offering the product
  • Product’s availability with the Seller
  • The destination to which you want the order shipped and the location of the Seller.

 

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination, and the courier partner’s time to deliver in your location. Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

ORDER

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

 

The delivery of my order is delayed. What should I do?

Our Products take a maximum of 20 Days to Reach You, On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

 

What should I do if my order is approved but hasn’t been shipped yet?

Sellers usually ship orders 1-4 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

 

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Doha best buy account.

 

Why is the ‘Cash on Delivery payment mode not available at my location?

Availability of the ‘Cash on Delivery payment mode depends on the courier services delivering to your location. Please enter your pin code on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

SHOPPING CART

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